Terms and Conditions surga11 — Complete Guidelines for Users

By registering an account, accessing, or using any part of the surga11 platform — whether through the official website surga11.plus or the surga11 mobile app — you hereby agree to be fully bound by all terms and conditions stated in this document.

If you disagree with any part of these terms, you are not permitted to use surga11's services and must cease using the platform immediately. Continued use following any amendments to these terms will be deemed as automatic acceptance of the changes made.

These terms and conditions should be read together with Privacy Policy and Responsible Gaming Policy surga11, all of which form a comprehensive agreement between you and surga11.

To register and use surga11 services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years old or above on the date of registration.
• Residing in a region that does not restrict the use of online gaming platforms such as surga11.
• Registering on behalf of yourself only — registration on behalf of another person is not permitted.
• Have never been banned from using surga11 services previously.
• Are not currently employed as a staff member, agent, partner, or immediate family member of surga11 staff.

During registration, you are required to provide accurate, truthful, and up-to-date information. surga11 reserves the right to request identity verification documents (KYC) at any time, particularly before processing your first withdrawal. Documents commonly requested include a Malaysian identity card (MyKad), bank statement, or utility bill as proof of address.

Each individual is only permitted to hold one surga11 account only. Should there be evidence of multiple account ownership by the same user — even using different names, phone numbers, or payment methods — surga11 reserves the right to close all related accounts and forfeit any winnings or balances.

You are fully responsible for maintaining the security of your surga11 account. This includes keeping your password confidential and not sharing your login details with any other party, including family members or friends.

Surga11 provides additional security features including two-factor authentication (2FA) and biometric login. You are encouraged to enable all available security features to protect your account.

• If you suspect your account has been accessed without authorisation, contact the surga11 support team immediately via live chat.
• Surga11 will not be held liable for any losses arising from unauthorised use of your account due to your own negligence.
• Do not use the same password as other platforms. Use a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Surga11 will never ask for your password via email, SMS, or live chat.

Surga11 reserves the right to suspend or temporarily close an account if suspicious activity is detected, including repeated failed login attempts or access from unusual locations, as a proactive protection measure.

Surga11 supports a variety of local Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, and cryptocurrencies such as USDT and Bitcoin. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit Terms:

• The minimum deposit is RM 30 for most payment methods.
• Deposits must be made using a payment method under the name of the verified account holder only.
• Surga11 does not accept deposits from third-party credit cards or bank accounts that are not in your name.
• Deposited funds will be credited to your account within seconds of payment confirmation.

Withdrawal Terms:

• Minimum withdrawal is RM 50 per transaction.
• First-time withdrawal requests require completed KYC identity verification before they are processed.
• Withdrawals are processed within 15 minutes to 2 hours depending on the payment method and current system load.
• Withdrawals must be made to the same payment method used for deposit, or under the name of the account holder.
• Surga11 reserves the right to request additional documents for withdrawals that exceed certain limits as a compliance measure.

Surga11 does not charge any hidden fees for standard deposit or withdrawal processes. However, third-party payment providers may apply their own processing fees, which are beyond surga11's control.

Surga11 offers a wide range of bonuses and promotions to members, including welcome bonuses, deposit bonuses, weekly cashback, free spins, and exclusive VIP offers. Each bonus is subject to specific terms and conditions stated on its respective promotions page.

General Bonus Terms:

• All bonuses have wagering requirement that must be fulfilled before any withdrawal is permitted.
• The welcome bonus can only be claimed once by each new player.
• Surga11 reserves the right to cancel bonuses if there is evidence of abuse, fraud, or attempts to exploit the promotions system.
• Bonuses cannot be transferred to other players or directly exchanged for cash.
• Bonus validity period is typically 7 to 30 days depending on the promotion type. Expired bonuses will be automatically removed.

Surga11 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such amendments will not affect bonuses that are currently being fulfilled by active players meeting their wagering requirements.

All games available on the surga11 platform use a Random Number Generator (RNG) system certified by independent international auditing bodies. This ensures every game outcome is completely random and free from any manipulation.

• Players are strictly prohibited from using automation software, bots, or any third-party tools to play or place bets on the surga11 platform.
• Any attempt to exploit technical vulnerabilities or bugs in the gaming system must be reported to surga11. Winnings obtained through bug exploitation will be voided.
• Surga11 reserves the right to void any bets or rounds that occur during a technical system disruption.
• In the event of a dispute regarding game outcomes, surga11's server records shall be considered the definitive reference.

For Live Casino games, players are required to conduct themselves respectfully towards all dealers and staff. Disruptive, threatening, or inappropriate behaviour at the Live Casino table may result in immediate suspension from the game.

As a surga11 platform user, you are fully responsible for ensuring that your use of this service is legally permitted in your jurisdiction. surga11 is not liable for any legal action taken against players as a result of using the platform in regions where such services are restricted.

• You are responsible for managing your personal finances wisely and not wagering money you cannot afford to lose.
• Surga11 encourages all players to set deposit limits and loss limits through their account settings.
• If you feel that your gaming activity is beginning to affect your personal or financial life, please use the self-exclusion feature available in your surga11 account.
• Players are responsible for reporting wins to the relevant tax authorities in their respective countries, where required by local law.

Surga11 reserves the right to suspend, restrict, or close any account at any time, without prior notice, if there is reasonable cause to do so. Reasons that may result in such action include:

• Confirmation that the player is under 18 years of age.
• Providing false or misleading personal identification information.
• Multiple account ownership by the same individual.
• Use of bots, automated software, or other fraudulent methods.
• Bonus abuse or exploitation of the promotions system.
• Attempts at money laundering or suspicious financial activity.
• Disruptive, threatening, or abusive behaviour towards staff or other players.
• Self-exclusion request submitted by the player.

If your account is closed due to a breach of terms, any remaining funds or winnings may be forfeited. If the closure is for other reasons (such as a self-request), valid balances will be returned after the investigation is complete.

Surga11 provides its gaming platform on an "as-is" basis and makes no guarantee that services will be available without interruption at all times. While surga11 strives to maintain 99.9% uptime, technical disruptions, scheduled maintenance, or circumstances beyond surga11's control may occasionally affect platform availability.

• Surga11 is not liable for any direct, indirect, or consequential losses arising from the use of or inability to use the platform.
• In situations involving technical disruptions that affect game outcomes, surga11 will determine the appropriate course of action based on available system records, and surga11's decision is final.
• Surga11 is not responsible for any taxes, duties, or other financial liabilities that may be imposed on players in their respective countries or regions.

Surga11's maximum liability to any player under any circumstances shall not exceed the total funds available in that player's account at the time the claim is made.

Surga11 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Any material changes will be communicated to users via in-platform notifications or registered email at least 7 days prior those changes take effect, except in cases of emergency or legal compliance requirements that necessitate immediate changes.

Continued use of the surga11 platform after any changes to the terms take effect will be considered acceptance of the amended terms. If you disagree with any amendments, you have the right to close your account and request a withdrawal of your valid remaining balance.

• These terms are governed by the laws applicable under the jurisdiction in which surga11 is licensed.
• Any dispute that cannot be resolved through negotiation will be referred to mutually agreed arbitration.
• If any provision in these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For any enquiries regarding these terms and conditions, please contact the surga11 support team via live chat in our app or official web platform. Our team is available to assist you 24 hours a day, 7 days a week.